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What do I need to get started?

All you need to get started is some vinyl and a way to cut it. There is an array of cutting options for vinyl from scissors, paper punches and die-cuts to electronic cutting machines like those offered by Cricut and Silhouette. As for vinyl, we are here to help with that!  We have a HUGE assortment of vinyl to choose from, and if you’re unfamiliar with vinyl and don’t know what type of vinyl you need for your project we’re here to help with that too. We’ve created an easy to use chart to help you decide which would work best. (Regardless of your project, we have the vinyl you need!)

How does vinyl work?

Adhesive vinyl comes with an adhesive on one side that is temporarily covered with a backing sheet. When using an electronic cutting machine such as the Silhouette Cameo or Cricut, the goal is to cut through the vinyl without cutting through the paper backing. If you need help figuring out the right settings for your machine, we have a handy Cut Settings Chart that will be a lifesaver! After the cuts have been made, the excess vinyl is removed and you're left with only the project on the backing. This process is called “weeding”. You can then transfer the vinyl to its desired location either by hand or using transfer tape.

Does the vinyl come with adhesive?

Yes. All of the vinyl we carry has an adhesive on one side. The adhesive craft vinyl is covered with a paper backing that protects the adhesive until ready for use. Heat transfer vinyl, also known as t-shirt vinyl or HTV, has the adhesive exposed (this is what makes one side of the vinyl look dull). This adhesive will be activated with heat during application.

Can you help me with color selection?

The colors on our site can appear different on each monitor and that can make things difficult at times. Unfortunately, it is quite difficult to describe a color and even harder to help make a color selection without being there and knowing exactly what you are looking for. We all share different opinions. However, we have sample kits available on the site so that next time you can make a better decision by having all of the colors right there in front of you. http://heatvinyl.com/catalogsearch/advanced/ 

What is transfer tape and do I need it?

Transfer tape aids greatly in the process of moving the vinyl from its backing to its desired location. Transfer tape is only used on adhesive craft vinyl. Heat transfer vinyl has a clear carrier sheet attached to the vinyl that is used instead.  Once the vinyl is cut the excess vinyl is removed (weeded) and the project should be left on the backing. Transfer tape is then applied over the project so that when the backing is removed the vinyl sticks to the transfer tape. The tape (and vinyl) are then applied to the desired location. Using an application tool the vinyl should be rubbed with pressure adequate to adhere it to the applied surface and remove any air bubbles. The transfer tape is then slowly removed by pulling one corner downward at an angle, slowly watching for any lifting of the vinyl. So do you need transfer tape? In short, probably. You can move vinyl from its backing to another location without transfer tape, but if there are any spaces or intricate details it will be very difficult.

Clear or Paper Transfer Tape?

This can be a difficult decision. Since 2010 we have seen nearly equal numbers sold of the paper and clear transfer tape rolls. The major differences are clarity, flexibility and stickiness. The clear is easier to see through and can be a great help when trying to line up a project or do any layering. The paper tends to be a little more flexible and has better workability. The clear has a slightly stronger adhesive and it can be difficult to get the vinyl to release once applied.

What is a Cricut?

Cricut, made by ProvoCraft, is a brand of craft cutter. They have a number of models including the Personal, Create, Expression, Imagine, Cake, Mini, Expression 2 and Cuttlebugs. These machines will cut a variety of materials including vinyl, paper and fabric. The issue that many users have with the Cricuts is that they can only be used with purchased cartridges. The cartridges can be costly and you are restricted to cutting with the cartridges that you have. 

What is a Silhouette?

Silhouette is a brand of craft cutter that makes the Portrait, CAMEO and the new Curio (among others). The Silhouette CAMEO is the ultimate DIY machine. Like a home printer, it plugs into your PC or Mac® with a simple USB cable. However, instead of printing it uses a small blade to cut paper, cardstock, vinyl, fabric, and other material up to 12 inches wide and 10 feet long. When the blade is replaced by a pen, the CAMEO will sketch instead of cut. It comes with a free design software, Silhouette Studio, that allows you to create your own designs and trace any image you may have. And for those who are a little more advanced, Silhouette sells software upgrades as well. 

How do I etch glass?

Glass etching is made simple with vinyl. All you have to do is cut out the vinyl (indoor/removable vinyl works best) with the desired design. You then remove all of the vinyl that is in the areas to be etched. Apply transfer tape over the vinyl and transfer it to the glass. Next, apply your etching cream and follow the directions that came with the cream. Once complete remove the vinyl. However, for an etched glass look without all the work we offer a line of etched glass vinyl in an assortment of colors that provides the look of etched glass without the hassle!

 

How does shipping work?

We provide same-day shipping on all orders placed before 2pm CST Monday through Friday. Any order placed after the 2pm cutoff will be shipped the next business day. Please note that we do not ship on Saturdays. Priority shipping rates are a flat fee of $5.99. Delivery times are not guaranteed with Priority shipping, as we use both USPS and UPS at our discretion, and USPS only provides an estimated delivery date (typically 3-5 business days), not a guarantee. All orders ship out of our storefront in Mobile, AL.

How long does shipping take?

Priority mail typically takes 3-5 business days, however, these are NOT guarantees and both services could take up to two weeks for delivery. Please keep in mind that Saturday and Sunday deliveries are not available.

Do you ship internationally?

We only ship to the continental United States. International shipping is not available at this time.

Can I pick my order up?

Absolutely! We offer In-Store Pickup as one of our shipping methods. Our storefront is located at 7798 McKinley Ave, Mobile, AL 36608. You will receive an email once your order has been filled and is ready for pickup.

Do you have gift certificates available?

Yes! You can purchase gift certificates in store at The Vinyl Room 7798 McKinley Ave, Mobile, AL 36608.

 

Can I place a Special Order?

We are able to special order certain items. However, we will need to be contacted first for some of these orders. Please contact us for questions regarding special sizes and special colors. We do not charge any extra for special orders. But they will take extra time. Once you have contacted customer service and confirmed that we are able to fulfill your request, simply leave a comment on your order when checking out stating that this is a special order and describing the changes needed.

Where is my order?

Once your order is shipped you will receive a confirmation email containing your tracking information. If you have not received this within 1 business day of placing your order, please check your spam folder. Depending on your location both USPS and UPS take between 2-5 days. However, USPS does not guarantee a delivery date and could take up to 2 weeks, while UPS does commit to a 3-5 day guaranteed delivery. If your order falls outside of these allowances, please contact us and we will assist you.

The tracking says my order should be here.

While tracking is generally accurate, it can be misleading at times. UPS tracking is typically very reliable and up to date. If there is an error with your UPS tracking, please contact us. USPS has a great shipping service but the tracking is less reliable. It states the expected delivery date as "shipping date + 2 business days." The problem with that is that variables such as location and delays are not factored into the date. Occasionally it will even show packages as delivered a day prior to actual delivery. USPS Priority typically takes 3-5 business days. However, both of these services can take up to two weeks.

I placed a order and haven't received a confirmation..

After placing an order, you should receive a few emails. You will receive a confirmation email shortly after placing the order. You will also receive another email regarding the shipment of your order and tracking information. These emails are automatically sent to the email as you provide it. If you haven't received a confirmation email, a few things could have happened:

  • An incorrect email address was provided
  • The confirmation email has gone into a spam/junk folder or
  • You order was not actually submitted. Check your Shopping Cart page from the same computer used to place the order. If you still have items in your cart, then it is likely your order didn’t go through.

 

You can contact us directly to see if we have received an order from you. We will need the following information to research any potential orders: 

 

  • All names that may have been on the order OR associated with the PayPal account
  • Shipping Address and Billing Address (if different)
  • Approximate Total of Order

 

 

I'm missing something in my order.

If you receive your order and it is not complete, we sincerely apologize for our error. It is our goal to provide excellent product and excellent service and to do so as quickly as possible. That being said, we commonly package the sheets of vinyl in tubes. If you ordered rolls and sheets, then we likely packaged your sheets inside one of the rolls. Transfer tape, because of its properties, gets packaged first. It ships better this way, however, it also has a tendency to cling to the side of the tube. Have you double checked inside the packaging? If you still have questions, please contact us.

Something in my order is damaged or incorrect

Our customer’s satisfaction is our #1 priority! If you have received damaged or incorrect product, please contact us and we will remedy this immediately.

Can I return an item?

We accept unused/undamaged returns at: 7798 McKinley Ave, Mobile, AL 36608.

Can I exchange an item?

Unfortunately, as an online store it is very difficult to facilitate exchanges. However, we are happy to accept unused/undamaged returns at:7798 McKinley Ave, Mobile, AL 36608 

Do you have a copy of my invoice?

We have record of all orders that have been placed and would be happy to provide you with an emailed copy of your original invoice. Please contact us indicating your request and include:

  • Order number
  • Name on the order
  • Email address associated with the order.

 

 

Are my products under warranty?

The liability of the manufacturer(s) or distributor(s) is limited to the replacement of any product which contains manufacturing defects. This warranty constitutes the sole liability of the manufacturer or distributor with respect to the product and is in lieu of and excludes all other conditions, warranties, guaranties, obligations, rights or representations whether expressed or implied, and whether arising by operation of law or otherwise.

No representative, manufacturer, distributor, any other person or entity has any authority to offer any other warranty on behalf of the manufacturer.

  • The liability of HeatVinyl.com whether under the theories of breach of warranty or contract, negligence, strict liability or product liability, will only replace HeatVinyl.com material. HeatVinyl.com will not replace any garments or any material that the HeatVinyl.com material was applied i.e. bags, jackets, shirts, shoes, etc. By the acceptance of our goods and/or transfers, you assume all liability for any damages which may result from use or misuse by you, your employees or by others. You shall indemnify the company against all liability, costs or expense which may be sustained by the company as a result of any loss, damage or injury.
  • HeatVinyl.com is not liable for any misuse of product. All of our products must be used in a professional matter.
  • HeatVinyl.com Warranty is limited to replacement of product only, and such warranty does not extend to cost of any repeat labor or incidental costs or garments.
  • No product warranty on items applied with a hand iron./li>
  • Due to the manufacturing process, material can be short 2" and possibly longer depending on material and converting process.
  • It is recommended to not let products sit longer than 6 months. After 6 months, there is a risk of possible adhesion issues. Keep material in temperature controlled area with ventilation. HeatVinyl.com is not responsible for defective material if not notified within 15 day of delivery.

 

I have a problem with my Silhouette product.

 We are happy to help with any issues you may have regarding your silhouette product. If you need advice on how to use it or have a general knowledge question about it, feel free to contact us. However, if your machine is not functioning properly or you have other similar issues with a   Silhouette product, the best we will be able to do is send you directly to the manufacturer at support@silhouetteamerica.com for further assistance.

I'm having issues with my heat transfer vinyl.

Vinyl can be so much fun, but we do understand that sometimes there can be frustration, and we are here to help! Feel free to contact us with any application questions or visit our knowledgebase to learn useful tips and tricks!

What if my item is backordered?

Backordered and Drop-shipped Items Backorder In the event of a backordered item HeatVinyl will attempt to contact the customer by phone to discuss the issue and options available. Other items on the order will be shipped without delay. If HeatVinyl is unable to contact the customer about the backordered item, it will be cancelled and the cost of the item refunded to the original payment method. Notification of the cancellation will be sent to the email address listed on the order, provided a valid email address has been given. Drop-Ship Some items are shipped directly from the manufacturer, rather than from a HeatVinyl warehouse. This is called a drop-ship. Items shipped in this way will require an extra business day for processing and could cause up to 1 business day delay in shipping.

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