Terms & Conditions
Placing orders on HeatVinyl.com implies consent to abide by the terms and conditions below as well as the terms in our Return Policy
Pricing on HeatVinyl.com is subject to change without notice. HeatVinyl reserves the right to correct pricing on items listed incorrectly and to notify the customer prior to shipping of the item of an additional balance due or offer to cancel the order.
Price Assurance Policy
If an item on HeatVinyl.com is purchased and the price is lowered within 10 days, HeatVinyl will reimburse the difference in cost to the customer as store credit that will apply to future orders. The customer must request this reimbursement within 7 days of the price change on HeatVinyl.com. There will be no cash refunds as part of the price assurance policy.
Lowest Price Guarantee!*
HeatVinyl.com is guaranteed to have the lowest delivered price on any product we carry. Other companies may appear to have lower prices at first glance, but once shipping costs are included HeatVinyl will always come out ahead because of our low $9.99 flat rate shipping on your whole order. If you ever find a lower price at an authorized distributor, submit proof and we’ll gladly beat their price.
*Lowest Price Guarantee is at our discretion and does not include sales or promotional prices. The item must be in stock at the other retailer. The other retailer must be a registered distributor of the product offered. The lowest price will be determined by calculating all costs including shipping and handling associated with the item at the other retailer.
HeatVinyl guarantees orders received by 2:30pm Pacific Time will be processed the same day and delivered within 5 business days of the order. Business days will be counted starting on the next business day after the order is received. Business days do not include weekends or holidays.
Orders shipped from HeatVinyl warehouses are typically shipped via Fedex Ground service, but some packages weighing less than one pound may be shipped via US Postal Service.
Ship times may be faster than five business days as we have two warehouses located in strategic places to improve shipping speed. Shipping times faster than five days are not guaranteed unless expedited shipping is selected. Orders placed for expedited shipping must be received by 2:00pm Pacific Time in order to be processed on the same business day. Items received after that time will ship on the next business day.
The standard shipping method for most orders is $9.99 flat rate Fedex Ground shipping. Most orders will qualify. Some individual items will require special handling by a freight carrier due to size or weight restrictions. These items will require additional shipping charges. If an item requires special handling it will be noted on the item’s page or HeatVinyl will notify the purchaser within one business day to arrange a special delivery.
Expedited shipping is available on most items at an additional charge.
Returns and Exchanges
Returns and Exchanges will be subject to our Return Policy
Order Changes and Cancellation
Orders placed on HeatVinyl.com are considered complete and verified by the customer. There is no guarantee that once an order has been placed that HeatVinyl will be able to cancel or modify it. If an order needs to be canceled or changed, contact HeatVinyl Sales immediately at 1-888-298-8143. Orders that are listed on your “My Account” page as “In Shipping” are not able to be changed or canceled and will be subject to our standard Return Policy
Backordered and Drop-shipped Items
In the event of a backordered item HeatVinyl will attempt to contact the customer by phone to discuss the issue and options available. Other items on the order will be shipped without delay. If HeatVinyl is unable to contact the customer about the backordered item, it will be cancelled and the cost of the item refunded to the original payment method. Notification of the cancellation will be sent to the email address listed on the order, provided a valid email address has been given.
Some items are shipped directly from the manufacturer, rather than from a HeatVinyl warehouse. This is called a drop-ship. Items shipped in this way will require an extra business day for processing and could cause up to 1 business day delay in shipping. Most items that require a drop-ship will be labeled as such on the item’s product page on HeatVinyl.
HeatVinyl is not responsible for any lost business or material due to equipment issues.